Put it into practice
Keep the project and variant identifiers, note when the job started, and check its status before retrying. Contact support with those details if it remains stuck.
What this looks like
If a batch has two completed files and one pending item, record the pending variant rather than replacing the whole project.
Before you move on
Are you looking at the status of the same job you originally submitted?
Write down the evidence for your answer. If you cannot point to a concrete example, revise the work before treating it as ready.
A repeatable workflow
- Compare the source, preview, and downloaded file.
- Change one suspected cause at a time.
- Keep a working version while you investigate.
Your working notes
Apply this guide to one real project. Notes stay in this page until you download them; they are not saved to your account.
Where UGCHooks fits
UGCHooks pairs selected hook clips with your uploaded source video, helps draft brand-aware captions, and exports video variants. Prepare source edits in your video editor. Launch campaigns and measure results in your advertising platform; the guides do not imply built-in ad delivery or performance analytics.
How UGCHooks works →