The UGCHooks field guide

Export troubleshooting

Diagnose the stage where a video problem appears.

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Troubleshoot a source video upload

An upload problem can come from the file, connection, or session.

Processing status is different from a failed download.

A completed job and a browser download are separate events.

A playback failure needs a comparison between the downloaded file and another player.

Blur may already exist in the source or arise from scaling and later platform compression.

A crop issue is usually easier to diagnose by tracking one important object through the timeline.

Text can be clipped by the video frame or obscured by a destination interface.

A mismatch can come from selecting an older variant or exporting before the intended change was saved.

Missing audio can originate in the source, player settings, or export.

Distortion and abrupt loudness are different issues.

A reliable diagnosis compares the same moment at each stage.

A retry is easier to assess when the original settings and identifiers are preserved.

A support report should make the problem reproducible without exposing unnecessary personal information.