Put it into practice
Include the project or export identifier, timestamp, browser, expected result, actual result, and whether the source plays correctly.
What this looks like
At 0:06 of variant B the caption is clipped on the right; the downloaded MP4 shows it in two players is actionable.
Before you move on
Could support locate the affected export and understand the failure from your report?
Write down the evidence for your answer. If you cannot point to a concrete example, revise the work before treating it as ready.
A repeatable workflow
- Compare the source, preview, and downloaded file.
- Change one suspected cause at a time.
- Keep a working version while you investigate.
Your working notes
Apply this guide to one real project. Notes stay in this page until you download them; they are not saved to your account.
Where UGCHooks fits
UGCHooks pairs selected hook clips with your uploaded source video, helps draft brand-aware captions, and exports video variants. Prepare source edits in your video editor. Launch campaigns and measure results in your advertising platform; the guides do not imply built-in ad delivery or performance analytics.
How UGCHooks works →